Excuse me account and data deletion

Delete in the app (fastest)

Excuse me app → Settings (⋮) → About → “Delete data”. After you confirm, your account, devices, reservation and call records, wallet and points, and usage records are deleted immediately. If you signed in with Apple, the link on Apple’s side is revoked too.

If you cannot use the app (already uninstalled, lost phone)

Email contact@worldwidesomething.com with the subject “Excuse me account deletion”, stating your sign-in method (Kakao / Google / Apple) and the email you signed up with. If you write from a different address we may ask for more information needed to verify you, such as your sign-in method and approximate sign-up time. We delete within 7 days after verification and confirm by email.

What is deleted and what remains

Deleted: account (ID, email, name, profile picture URL), social sign-in link, device info and push token, reservation and call records, wallet / points / unlocked voices and slots, usage records (analytics), sign-in tokens.

Remains: purchase records (store transaction ID, product, time) for 5 years as required by law, and the phone-key hash and trial count used to stop trial abuse for 2 years after last use. They are deleted automatically after that.

See section 4 of the Privacy Policy: /excuseme/privacy#delete